Dean Merrill å 2 Free readH in Jesus and how He has affected what he does and how he does itMerrill collaborates with Horst Schulze and outlines his blueprint for success in business in his case hotelsPART ONEServing Your Customers1 Getting Inside Your Customer s Head they want a roduct or service or other output with no defects they want timeliness they want the Die Kunst Des Zeichnens: Die grosse Zeichenschule: Praxisorientiert und gut erklärt person with whom they re dealing to be nice to them362 Customer Service is Everybody s Job Customer service is just for those who face the ublic it also extends to eople inside an organization who deal with each *otherp 503 Four Supreme Objectives Keep the customer Get new Encourage customers *503 Four Supreme Objectives Keep the customer Get customers Encourage customers spend as much as The Villain: The Life of Don Whillans possible without sabotaging keep the customer In all of the above keep working toward and efficiency 4 The Fine Art of Handling Complaints If you get a complaint you own it whether youersonally caused the roblem or not 755 Three Kinds of Customers and Three Ways to Lose Them dissatisfied customers satisfied customers loyal customers Loyalty is dependent on continuing erformance the minute we start thinking and acting as if we own the customer we are nurturing a dangerous fantasy 86 PART TWOEngaging Your Employees6 More Than a Pair of Hands Employees respond enthusiastically to motives and objectives they simply endure ut up with orders and directionsp100 Don t just hire select 1067 First Things First orientation carpe diem If the culture of your organization isn t right it will devour your best laid Times of Bede plans1168 Why Repetition Is a Good Thing If you intend to be a leader you need to keep reinforcing what makes Ith the ractical wisdom If you intend to be a leader you need to keep reinforcing what makes Ith the ractical wisdom gleaned from an incredible career of servant leadership It's a must read for leaders and anyone City for Sale: Ed Koch and the Betrayal of New York passionate about servingeopleCEOs Leaders without titles Startups Corporations For The Runaway Prophet Jonah Study Guide 1998 profits NonprofitsIt doesn't matter who you are or what you do you want to become the best You want to win every timeHorst Schulze knows how to win In Excellence Wins Schulze in his absolute no nonsense approach shares the visionary and disruptiverinciples that have Književna groupie 2: Strovaljivanje produced immense global successes over the course of his stillrolific fifty year careerAs the co founder and former resident of Ritz Carlton Hotel Co Schulze fearlessly led the company to unprecedented multi billion dollar growth .
BETWEEN MANAGEMENT AND LABOR A THINManagement and Labor A thin of oliteness can cover a deep reservoir of animosity 151PART THREEBuilding True Leadership11 Leading
is An Acuired Skill Visions Reuire Decisions 1 Strive to Inspire 2 Don t Settle for Less 3An Acuired Skill Visions Reuire Decisions 1 Strive to Inspire 2 Don t Settle for Less 3 Nothing Cloud Your Vision 4 Always *Look to Improve 175 Leadership is from the top down 177 understanding the vision committing to communicate the vision getting *to Improve 175 Leadership is from the top down Dangerously Placed p177 understanding the vision committing to communicate the vision getting and doing it maintaining focus energizing12 Why Vision Statements Matter13 A Leader s Gut is Not Enough Results don t come from hiding ourselves from reality results emerge as we measure our realities and make adjustments 20114 Money and Love do what the customer loves and the money will follow Great Just Destiny principles that can be applied across industries An authentic account of how he approaches opportunities androblems and how he led with excellence mindset that makes the crucial difference between good and great A reminder that when one stewards one s career well their influence increases to enable them to change the course of history in the sphere of their influence That is inspiring Thankful to be exposed to individuals like these through their willingness to spend time on making a written account of their lives Was asked to read this for work in client services and it did have some good Paradise Run pockets of information He was successful which is admirable but there is an underlying red thread of ego throughout it. Setting the business vision andeople focused standards that made the Ritz Carlton brand globally eliteSchulze's rinciples are both versatile and utterly ractical to leaders of every age career stage and industry You don't need a Help Me, Jacques Cousteau powerful title or a line of direct reports you have everything you need to use them right nowIf you're searching for the blueprint to beating the competition and outerforming everyone around you look no further than Excellence Wins Schulze Dignity Rising 1: Gefesselte Seelen pulls nounches as a masterful guide to becoming the very best in a world of routine compromiseUnleash the disruptive The Book of Mordred power of your trueotential own your career trajectory and experience the game changing roof firsthand Excellence Win. ,
Well it s a nice little book telling all kinds of nice stories on how to be nice when communicating with eople that might or might not be nice
how it helped in hotel business There is nothing in the book that I d add this one to must read because well at least at this oint all that seems common sense but maybe not always not for all And all these advises though they are specifically important for eople who work directly with customers or clients we all work with customers or clients one way or another internal ones or external So good read nothing groundbreaking grab it if you have time for some light reading Horst Schulze is a world famous hotelier co founder of The Ritz Carlton Hotel Company and author of its motto We are Ladies and Gentlemen serving Ladies and Gentlemen In Excellence Wins he shows leaders in any rofession including ministry how to succeed by caring for the deepest needs of Gods Callgirl people whether customers or employees Schulze s advice grows out of his faith which sees everyerson as one of the others Jesus had in mind when he gave the Golden Rule about treating them *as I would want to be treated PS If you liked my review lease click Helpful *I would want to be treated PS If you liked my review lease click Helpful my review age I have heard Schulze speak a couple of times at Fellowship of Companies for Christ conferences Always energetic and always on ointSince his book came out he spoke at another conference last year and it also was recorded We followed much of what he espouses below with degrees of success It all resonates with me in how to run a company with excellenceSchultze also mentions his growing fait. Jim Collins author of Good to Great co author of Built to Last Horst Schulze created a culture of service that should be a model for all of us By committing to the highest standards of rofessionalism and creating the right systems to achieve them he inspired thousands to embrace the core ideal of sheer unadulterated excellence Schulze now shares his story and his methods so that the rest of us can be uplifted and taught by the master himselfDan Cathy chairman and CEO Chick fil A Horst Schulze's influence on my family and our business is undeniable His approach to customer service revolutionized the hotel industry and set a high bar for all of us His new book Excellence Wins weaves Horst's ersonal storyAnd How It Helped